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Wendy House Flowers

Terms and Conditions

1.Wendy House Flowers products.

1.1 Products shown on this website will vary from time to time.

1.2 Products may be delivered by us in bud to ensure longer life.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute it with a Product of equivalent value, appearance and quality, without notice.

1.5 If we are unable to supply a Product or any substitute product to you at all, we shall notify you as soon as reasonably possible. If the products are for a specific event, we will endeavour to help find an alternative solution.

1.6 Photo's are taken of every order when they leave for delivery.

1.7 Wendy House Flowers is a member of the British Florist Association and fully insured by Floriguard Insurance.

2. Prices.

2.1 Prices are subject to change.

2.2 Prices shown are a guide and dependant on exact requirements by the customer. Accurate quotes will be given at time of order.

3. Orders/Payment.

3.1 We accept payment by BACS transfer, most major credit and debit cards, cash or Paypal. Once your order is processed you are consenting to be bound by our terms and conditions..

3.2 Orders will only be made once payment has cleared. If paying via our email payment link, please ensure immediate payment. Payment links expire after 5 days for security reasons. Please ensure that all order and delivery details are correct at time of ordering. We will not accept responsibility for any errors caused as a result of poor information provided by the customer..

4. Delivery.

4.1 We must receive orders no later than 1.00pm for same day delivery. Orders received after 1.00pm will be delivered the next working day. Orders received on Sundays or Public Holidays will be delivered on the next working day. Where possible, we will always try to meet your delivery needs.

4.2 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode, of the intended recipient. Ensure we have a daytime telephone number and e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.3 In case of delivery to certain locations where a third party is involved, such as hospitals, hotels and MOD Establishments, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.4 It is possible to request a preferred delivery time but cannot be guaranteed. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.5 If you have provided us with a mobile number, you will receive confirmation of your delivery by text with a picture of the bouquet you ordered.

4.6 We deliver flowers on Mothering Sunday but on a first come, first served basis. Early booking is essential to ensure your delivery is met. Where it is not possible to deliver your order on this day, we will deliver on the next working day..

4.7 Delivery required between 24th December and 2nd January, is reserved for special occasions and events only, and at the discretion of Wendy House Flowers. Please contact us by 21st December should you require this special service, to discuss your requirements.

4.8. Where delivery has not been possible due to no answer from the recipients address, a missed delivery card will be posted through their door with our contact details to re-arrange a more convenient delivery time. Due to the perishable nature of the product, we will always try to re-deliver within 24 hours of the initial attempt but cannot accept any responsibility of the product where the recipient cannot accept delivery within 2 days of the initial attempted delivery.

4.9. An aftercare advice card is given with every order to help our customers get the best from their flowers. We accept no responsibility for the flowers once they have left our care.

5 Order Cancellations.

5.1 General orders may be amended or cancelled up to 24 hours before the intended delivery date. Cancellations made up to this time will be offered a full refund for any payments made. Cancellations made on the day of delivery, will be offered a 50% refund.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

5.3 All refunds are at the discretion of Wendy House Flowers

5.5. No refund shall be offered for any cancellations made after this period. We reserve the right to request or retain money from the customer to cover any outlay/expenses we may have already incurred as a result of the event booking.

6. Wendy House Flowers Contact Details.

6.1 In the event that you are not satisfied with the service, any complaints should be addressed in the first instance:

By email: louise@wendyhouseflowers.co.uk

By Post: Suite H, Gemini House, Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ

By telephone: 07810 716073

6.2 Because of the perishable nature of our products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 24 hours of the date of delivery or intended delivery of your purchase.

6.3 Please ensure that any complaints are also sent in writing with full details (including photos) of the issues.

7. Disclaimer.

7.1 Whilst we agree to use our reasonable endeavours to ensure that the Site and/or Service is fully operational and error free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Site and/or Service which lies outside of our control, and shall be released from our obligations under these Terms and Conditions in the event of such circumstances which renders the provision of the Site and/or Service impossible.

7.2 We do not accept liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Site and/or Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.

7.3 Subject to the clause 1.5 above, we shall not be liable for any delay or inability to perform our obligations to you, if such delay is due to any cause whatsoever beyond our reasonable control.

8. General.

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Site and/or the Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Site or Service. Changes will be effective twenty four (24) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Site and/or Service for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Site, provided that in the event of conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.7 Your purchases will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and constructed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts

9. Weddings and Events

9.1 All Wedding bookings require written confirmation with a signed copy of the wedding order form agreement. Confirmed bookings also require a non-refundable booking fee of £50.00 if total cost is under £500 or 10% of the total cost if more than £500, which is then deducted from the final balance. Once the signed order form has been received and the booking fee paid, only then will the booking be confirmed. Payments can be by cash, debit card, BACS or Paypal.

9.2 Any changes to the initial order must be notified to us in writing at the earliest convenience, but no later than 4 weeks prior to the date of the event. We will always try to accommodate and assist wherever we can to ensure the needs of the customer are met, however, we will not accept any responsibility where insufficient time has been given and circumstances are out of our control or where no written notice of changes have been given to us. .All changes to the wedding/event will be re-quoted where necessary and any outstanding payment is then due immediately, payable by either cash.or card.

9.3 Part payments towards the cost of flowers are accepted at any time, up to 3 weeks before the wedding. Details are available on request.

9.4 The remaining balance is payable upon invoice which is sent 4-5 weeks before the wedding/event date and must be paid within 7 days from the date of the invoice. Payments must be cleared no later then 3 weeks before the wedding/event date.

9.5 All wedding bookings are subject to a minimum spend. This is the total cost you on the sign off for on the original order form. If you need to reduce the number of items on your order form, (e.g. table arrangements), we will update the quantities and the cost will be spread across the rest of the arrangements

9.6 Cancellations - Cancellation fees are imposed to cover any expenses or loss of earnings. By taking your booking we may have turned away other couples or are unable to re-fill the date with another booking. Weddings and events require a minimum cancellation notice period of 6 months prior to the event, in writing. Any payments made up to that time will be refunded, minus the booking fee and any expenses incurred by us, including labour time. Cancellations made up to 3 months before the wedding or event, are subject to a cancellation fee of 50% of the total amount owing. Cancellations made up to 4 weeks before the wedding or event are subject to a late cancellation fee of 75% of the total cost of the booking. Cancellation fees will be invoiced and must be paid by the due date on the invoice. All refunds are at the total discretion of Wendy House Flowers.

9.7 All flowers and products remain the property of Wendy House Flowers until full payment has been made and will not be released until funds have cleared our end. No flowers shall be ordered or supplied until full payment has been cleared. We reserve the right to cancel any order and not supply flowers and/or hired items, where the customer has not paid within the alloted time.

9.8. All Hired items remain the property of Wendy House Flowers and any broken, damaged or missing items will be billed for as per our hire agreement, which you must sign and return to us no later than 1 month prior to your wedding or event. By signing the agreement you are bound by the terms within it. No items shall be released for hire without a customer signed hire agreement.

9.9 Initial consultation appointments are free. A catch up call/meeting will also be scheduled around 5 weeks before the wedding, prior to sending out the final invoice. Any further meeting requests will be subject to a fee of £10 per hour. Any consultations which require us to travel outside of Swindon shall be charged at a rate of 50p per mile.